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The purpose of this paper is to describe the implementation and impact of a locally customized Open Researcher and Contributor ID (ORCiD) profile wizard. It also provides a broader context for adopting ORCiD as an identity and single sign-on solution.

A custom web application was designed by a library team and implemented using a combination of the OAuth protocol and the ORCiD web services API. The tool leveraged a rich, curated set of local publication data, and exposed integration hooks that allowed other enterprise systems to connect ORCiD IDs with an internal employee identifier.

Initially the tool saw only modest use. Ultimately its success depended upon integration with other enterprise systems and the requirement of an ORCiD ID for internal funding requests, rather than exclusively on the merits of the tool. Since introduction, it has been used to generate over 1,660 ORCiDs from a population of 4,000 actively publishing researchers.

Organizations that desire to track publications by many affiliated authors would likely benefit from some sort of integration with ORCiD web services. This is particularly true for organizations that have many publishing researchers and/or track publications spanning many decades. Enterprise integration is crucial to the success of such a project.

Research inputs and research products are now primarily digital objects. So having a reliable system for associating researchers with their output is a big challenge that, if solved, could increase researcher impact and enhance digital scholarship. ORCiD IDs are a potential glue for many aspects of this problem. The design and implementation of the wizard eased and quickened adoption of ORCiD Ids by local researchers due in part to the ease with which a researcher can push publication information already held by the library to their profile. Subsequent integration of researcher ORCiD IDs with local enterprise systems has enabled real-time propagation of ORCiD IDs across research proposal workflow, publication review and content discovery systems.

The purpose of this paper is to assess whether the implementation of a total quality management (TQM) approach positively affects the financial performance of European companies. This paper tests whether North American results showing the relative out‐performance of companies that have successfully implemented TQM approaches are replicated in Europe.

This research uses the same methodology as the seminal work of Hendricks and Singhal. The winning of a Quality Award is used as a proxy for the sound implementation of TQM. Publicly available share price and accounting data is analysed over a ten year period. Changes in the performance of award winning companies relative to non‐award winning companies are tested using a matched‐pair comparison approach.

The results confirm that, despite evident and marked differences in company structures and institutional environments between North America and Europe, stronger performance is again achieved by the TQM‐oriented award winning companies.

There is little empirical research establishing the link between TQM and improved financial performance within Europe, with most existing studies presenting findings only based on perception data. The findings presented in this paper close some of the limitations of previous European studies and use rigorous research methods to estimate the financial and business impact of TQM on company performance in Europe. Furthermore, extending Hendricks and Singhal's seminal study to include Europe, has been an objective of those in the European TQM practitioner community ever since the early results were published.

The long delay between the publication of Bernt Stigum's magnum opus and this review owes not only in part to personal reasons of no interest to anyone but the reviewer, but also to the sheer heft and density of the book itself. It is a long (768 pages) and difficult book. In fact, it is really two books: the first is Stigum's treatise on the philosophy of econometrics and the second is an anthology of contributions, constituting 8 of its 27 chapters, from a distinguished group of 16 econometricians, including two Nobel Prize winners (Granger and McFadden). The anthology sits somewhat uneasily alongside the treatise. The inclusion criteria seem to be either that the topic is one that Stigum thought ought to be covered or one that illustrates his larger points. Yet, it is unclear that the contributors fully subscribe to Stigum's analysis or that their contributions do not rather obscure than clarify his own position. The work would have been stronger and more readable had Stigum chosen to publish the treatise and the anthology separately. Even broken up in this way, Stigum's own 329 page contribution would be a formidable and erudite work. Although it is rare enough to find a scholar who is comfortable in mixing such disparate thinkers as Aristotle, Carol Gilligan, and E.E. Evans-Pritchard in the same work, it is, I am sure, unprecedented when that work is principally concerned with econometrics.

This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship.

This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews.

Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers.

Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research.

The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts.

This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

This year's survey focuses mainly on reference works published during 1979 and early 1980. However, to help maintain continuity with previous surveys, some especially noteworthy 1978 imprints are also included. Among a number of impressive new works which appeared in 1979 is The Encyclopedia of Southern History, from Louisiana State University Press. Twelve years in the making, this work fills a long‐felt need for an authoritative sourcebook on southern regional history. ABC‐Clio, publisher of the America: History and Life abstracting service, has made the vast literature on women and on the American and Canadian West more accessible with two new titles in its bibliography series. The two western encyclopedias reviewed provide topical summaries of the many contributions the West has made to American history, including the saga of the western gunfighter. In addition, biographies of American scientists and the explication of recent events in American history are offered by two new reference publications.

This paper ' s aim is to provide an overview of the challenges and solutions to obtaining Russian language materials. Despite the challenges presented by inaccurate or incomplete bibliographic citations and multiple methods of transliterating titles from the Cyrillic to the Latin alphabets, many excellent sources of assistance are available to ILL staff.

The author relies on his extensive professional experience in locating such materials. He provides a broad survey of library collections, Russian language subject specialists, and online book purveyors who are both willing and able to provide assistance.

Locating and obtaining Russian language materials via ILL is not as difficult as it appears. Excellent Russian language library collections in the US, Russia, and Eastern Europe as well as online booksellers all provide discovery tools, delivery services, and payment methods that are readily accessible to ILL staff.

All ILL staff who need to obtain Russian language materials on behalf of their users will find this article especially useful.

The central focus of this paper is the mentorship relationship of economist Fritz Machlup and his graduate student Edith Penrose, and specifically how that relationship contributed both to her development as a scholar and to her seminal work, The Theory of the Growth of the Firm.

The qualitative research on which this paper is based is the sociohistorical biographical approach, based on a close examination of published works and archival materials. Content analysis is used to draw inferences about Fritz Machlup's mentoring content, style, and impact on Penrose's methodology and argumentation as reflected in The Theory of the Growth of the Firm, and the correspondence exchanged while Penrose was writing The Theory of the Growth of the Firm.

The Theory of the Growth of the Firm mirrors Machlup's methodology and methodological framework. The arguments supporting Penrose's theoretic model of the growth of firms were discussed, debated and shaped by the exchange of ideas in the Penrose/Machlup correspondence.

While Penrose's work has been acknowledged as “breakthrough” in the areas of entrepreneurship and firm growth, there has been little recognition of the role of her mentor in its creation. This study sets out to correct what would appear to be an historical oversight as well as to understand how Machlup practiced mentorship; how he perceived the roles of mentor and mentee; Machlup's contribution to his graduate students, and the extent to which his students incorporated the learning into their own work.

The Quality Assurance Agency (QAA) for Higher Education in the UK focuses on maintaining, enhancing and standardising the quality of higher education. Of significant impact are the development of subject benchmark statements (SBS) by the QAA, which describe the type and content of study along with the academic standards expected of graduates in specific disciplines. Prior to 2022, the QAA did not have a SBS to which higher education policing programmes could be directly aligned.

Over 12-months, a SBS advisory group with representatives from higher education across England, Scotland, Wales and Northern Ireland, The College of Policing, QAA, Police Federation of England and Wales and policing, worked in partnership to harness their collective professional experience and knowledge to create the first UK SBS for policing. Post publication of the SBS, permission was sought and granted from both the College of Policing and QAA for members of the advisory group to reflect in an article on their experiences of collaborating and working in partnership to achieve the SBS.

There is great importance of creating a shared vision and mutual trust, developed through open facilitated discussions, with representatives championing their cause and developing a collaborative and partnership approach to completing the SBS.

A collaborative and partnership approach is essential in developing and recognising the academic discipline of policing. This necessarily requires the joint development of initiatives, one of which is the coming together of higher education institutions, PSRBs and practitioner groups to collaborate and design QAA benchmark statements.

The SBS advisory group has further driven forward the emergence of policing as a recognised academic discipline to benefit multiple stakeholders.

The SBS for policing is the first across the UK. The authors experiences can be used to assist others in their developments of similar subject specific benchmarking or academic quality standards.